Shipping policy

Processing Time

All orders are processed within 3–5 business days (Monday–Friday, excluding holidays) before shipping. Since many of our pieces are made in small batches, processing may occasionally take slightly longer during high-demand periods (such as seasonal launches) — if that happens, we'll notify you by email.

Custom or personalized items require 5–7 business days of processing before shipping, as these are made to order. This is noted on the relevant product pages.

Shipping Rates & Delivery

We currently ship to addresses within the continental United States only.

Shipping Method Estimated Delivery Time Cost
- Standard Shipping 5–7 business days Calculated at checkout
- Free Standard Shipping 5–7 business days Free on orders over $35

Delivery times are estimates provided by the carrier and begin from the date of shipping, not the date of order. Orders containing a custom or personalized item will ship once that item's processing is complete. We are not responsible for delays caused by the carrier, weather, customs, or other events outside our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us at customer@snug-season.com as soon as possible — we'll do our best to update it before the order ships, but we can't guarantee changes once an order has entered processing.

Lost or Damaged Packages

If your order arrives damaged, or tracking shows delivery but you haven't received your package, please contact us at customer@snug-season.com within 7 days of the delivery date so we can help resolve the issue.